Privacy Policy
Last Updated: September 30, 2026
RestaurantGuru.ca ("RestaurantGuru," "we," "us," or "our"), operated by Restaurant Guru Technologies INC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Services"). By using the Services, you consent to the practices described in this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies to all users of RestaurantGuru.ca, including restaurant owners, diners, visitors, and any individual who interacts with our Services. It governs information collected through our website, applications, ordering technology, chatbots, and related tools across Canada.
2. Information We Collect
We collect information you provide directly, such as your name, email address, phone number, business details, and payment information, as well as information collected automatically, including device data, IP address, browser type, and usage patterns.
3. Information from Restaurant Owners
When you create a restaurant listing, we collect business details including restaurant name, address, menu items, deals, hours of operation, and contact information to display your listing and enable Services.
4. Information from Diners
When you search for restaurants, view deals, or place orders, we may collect your location, order history, preferences, and contact details to deliver and improve the Services.
5. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to operate the Services, remember preferences, analyze traffic, and personalize content. You may control cookies through your browser settings.
6. How We Use Your Information
We use your information to provide, maintain, and improve the Services, process transactions, communicate with you, display listings and deals, prevent fraud, and comply with legal obligations.
7. Legal Bases for Processing
Where applicable, we process personal information based on your consent, the performance of a contract, our legitimate business interests, and compliance with legal requirements.
8. How We Share Your Information
We may share information with service providers, payment processors, restaurants (for order fulfillment), and as required by law. We do not sell your personal information.
9. Third-Party Service Providers
We engage trusted third parties to perform functions such as hosting, analytics, payment processing, and communications. These providers access information only as needed to perform their services.
10. Payment Information
Payment transactions are processed by secure third-party payment processors. We do not store full payment card numbers on our servers.
11. Online Ordering and Transactions
When you place an order, relevant details are shared with the applicable restaurant to fulfill your order. Order data may be retained for recordkeeping and support.
12. Chatbot and AI Features
Our chatbot and AI-powered features may process the messages and queries you submit to respond to requests. Demo features may use sample data and do not represent live business information.
13. Marketing Communications
With your consent where required, we may send promotional communications. You may opt out at any time by following the unsubscribe instructions or contacting us.
14. Data Retention
We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
15. Data Security
We implement administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure.
16. International Data Transfers
Your information may be processed and stored in Canada or other jurisdictions where our service providers operate. We take steps to ensure appropriate protections apply.
17. Your Privacy Rights
Subject to applicable law, you may have rights to access, correct, delete, or restrict the processing of your personal information, and to withdraw consent.
18. Accessing and Updating Your Information
You may access and update your account information at any time by logging into your account or contacting us for assistance.
19. Deleting Your Account
You may request deletion of your account and associated personal information, subject to legal retention requirements and legitimate business needs.
20. Children's Privacy
Our Services are not directed to children under the age of 13 (or the applicable minimum age), and we do not knowingly collect personal information from children.
21. Canadian Privacy Compliance (PIPEDA)
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.
22. Provincial Privacy Rights
Residents of certain provinces may have additional privacy rights under provincial legislation. We honour these rights as required by law.
23. Consent and Withdrawal of Consent
Where we rely on consent to process your information, you may withdraw that consent at any time, subject to legal or contractual restrictions.
24. Automated Decision-Making
We may use automated processes to improve the Services. We do not use automated decision-making that produces legal or similarly significant effects without appropriate safeguards.
25. Links to Third-Party Websites
Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.
26. Business Transfers
If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.
27. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version with a revised "Last Updated" date and, where appropriate, provide additional notice.
28. How to Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@restaurantguru.ca.
29. Complaints and Dispute Resolution
If you believe your privacy rights have been violated, you may contact us to resolve the matter. You may also have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or the applicable provincial authority.